Common purchase queries answered
Orders and Shipping
You will get your product automatically after purchase.
You can go My Account to create a account.
No, we are the only store that does not charge any tax/vat from customers.
For some security reasons from payment processor.
But you can contact our support for resolve this problem.
If you need to swap an item
Returns and Exchanges
According to FiveM Store’s Payment Terms and Conditions, the buyer may get a refund if an order is canceled for acceptable reason, including not receiving the product, receiving a product not as described on the Product Page, fraudulent conduct & etc.
You can cancel your order:
- Within 30 days of it being completed
- After 30 days from completion (under special circumstances, when FiveM Store finds it appropriate)
You can change your order:
- Within 30 days of it being completed
- After 30 days from completion (under special circumstances, when FiveM Store finds it appropriate)
- We only accept for logical reasons
But rest assured, we have a strong support team and will help you 24 hours a day!
We will change it for you immediately, and even for this problem we will give you a gift!
Yes, you can cancel the order or you can change it.